Creating a faster, more convenient insurance-buying process is important. Not only does it unlock more revenue opportunities for your business, it also helps your customers make sure they have protection when they need it.
But what happens after the purchase is equally important. At some point, your customers will need to use the protection they’ve paid for. Your customer’s feelings towards your service (and the likelihood that they’ll stick with your insurance offering) will be more influenced by how easy it was to file and resolve their claim than by the initial purchase process. That’s why we strive to bring our partners and their customers a top-tier claims experience - and why we decided to begin bringing the process in-house.
A claims experience improved by technology
Boost is all about using technology to provide better service, better handling, and faster response times. That’s why we partnered with Five Sigma, a leader in cloud-native claims management solutions, to create a superior claims experience for both our partners and our end users.
Five Sigma provides a full end-to-end suite for digital claims management, including rapid configurable automated claim workflows, an in-system omni-channel communication platform, automated documentation, reporting, and open APIs. This meant we could implement the new system in weeks, rather than months, and get started serving our clients that much faster. We’ve already seen a big improvement in claims cycle time for claims processed on the Five Sigma system, and we’re looking forward to continuing the rollout.
Insurance gets a bad rap for being slow and difficult, but it doesn’t have to be. We’re excited to take the latest step forward for modern digital insurance that works for end customers when and where they need it.
